FAQ's
How do I purchase something on your website? TOP
ORDER - Press the "Order" button to the lower right of the product you want to purchase.
SHIPPING - Use the drop-down menu to choose a destination for your purchase. The shipping cost will automatically be placed in your order.
INSURANCE - If you would like to purchase insurance, press the insurance button. Choose your insurance based on the value of your order.
RECALCULATE: Press the "Recalculate" button to get your total cost.
PAYMENT: Press "Go to Payments" button to complete your order.
If you have any questions about the checkout process please contact me! (These things can be confusing...)
What is your privacy policy? TOP
I do not share or sell any of your personal information. What do you charge for shipping ? TOP
SHIPPING RATES:
INTERNATIONAL CUSTOMERS(other than Canadian), Please contact me for shipping restrictions.
USA and CANADA: I charge a flat fee of $2.75 for the first item. $.00 for each additional item combined in the same shipping package.
INTERNATIONAL : I charge a flat rate of $3.25 for the first item. $.00 for each additional item combined in the same shipping package. Which shipping service do you use ? TOP
I use USPS First Class with delivery confirmation. I will use First Class International for international shipping, unless you request another shipping method. It usually take 3 to 7 days to get to you.
** I will ship within 3 business days of recieving cleared payment. I will email you after your package is in the mail.
** If you are placing a special order or if your item is made to order, I will ship within 3 days of completion of your item(s) and cleared payment.
International customers (other than Canadian) please contact me for shipping restrictions. Do you offer shipping insurance ? TOP
Yes. There is an option in the shopping cart to add insurance to your order. The rates depend on the value of your purchase. Please note that if your package does not arrive, you must wait 30 days to file a claim. I can not be responsible for lost packages. I do recommend purchasing shipping insurance.
NOTE: Insurance is not available for international orders.
What forms of payment do you accept ? TOP
ACCEPTED PAYMENT: PayPal, Money Orders, Personal Checks
Adobe Sol Designs is a verified member of PayPal.
Payment mailing address:
Rebecca Bogan
P.O. Box 3434
Corrales, NM 87048
USA
To set up a PayPal account go to http://www.paypal.com It is a very safe, secure and fast way to do business on the internet.
*NEW* You don't need a PayPal account to pay via PayPal online. PayPal now accepts payments using only your credit card number and address. Do you have a return policy ? TOP
Yes. I want you to be completely satisfied with your jewelry. If you are not, you can return it to me and I will refund the purchase price. I can not refund the shipping amount.
If the jewelry does not fit you, I will resize it if possible or refund the purchase price.
If you are going to return a piece of jewelry, it must be done no more than one week after you recieve it. You must also notify me of the impending return as soon as possible. How do I contact Adobe Sol Designs? TOP
Please don't be shy! I am always thrilled to answer any questions or receive any comments you may have.
You can contact me from the Homepage of this website (Click on the Contact heading) or email me at:
AdobeSol@comcast.net How do I care for my jewelry ? TOP
My designs are sturdy and durable. With the proper care they will last for YEARS of enjoyment. Sterling silver will tarnish. To keep it shiney and bright, carefully polish it with a jewelers cloth. When you are not wearing your jewelry, keep it in an airtight ziplock baggie. That will delay the tarnishing. You should keep copper and brass polished as well. Avoid harsh detergents and chlorine while wearing your jewels.
Even the heaviest, annealed lampwork beads can break if dropped on a hard surface. Be careful!
What are Lampwork Beads ? TOP
Lampwork Beads are handmade glass beads. These special beads are crafted using a centuries-old process called lampworking. Rods of colorful glass are melted in a special torch and the molten glass is then wound around a steel rod, forming a basic bead. The hot bead can then be embellished using a variety of techniques and materials, creating unique and one-of-a-kind beads.
The term "lampwork" refers to the source used to heat the glass. In the old days oil lamps were used as the heat source, thus the term "Lampwork".
I buy only kiln *annealed Lampwork beads for my designs.
*ANNEALED: To prevent stress and cracks, beads are cooled in a kiln, where temperatures can be closely regulated. The beadmaker "soaks" the beads at a high temperature to make sure that all glass within them is evenly heated, then takes several hours to slowly reduce the heat to bring beads to room temperature. The process is called kiln annealing. Annealing makes the beads strong and durable. What do you use to string your jewelry ? TOP
I use 49-strand, nylon coated medium to heavy beading wire. The number of strands refers to the number of stainless steal wires twisted together to form one beading wire. 49-strand is the strongest available. What is "Tumbling" ? TOP
Tumbling is a process where the jewelry is placed in a rubber barrel, along with stainless steal shot (small, oddly shaped beads) and deburring solution. The barrel is turned for many hours. This process cleans, polishes, removes any burrs and hardens the metal. The process leaves you with a gorgeous piece which will last for years of enjoyment. |
